Terms & Conditions Mantra88 – A Complete Guide for Malaysian Players

In this Terms & Conditions document, the following words and expressions carry the meanings stated below unless the context requires otherwise:

• "Mantra88" or "Platform" refers to the website, mobile application, and all services operated under the mantra88.life domain.
• "Member" or "You" refers to any individual who has registered an account and is using Mantra88's services.
• "Account" refers to the personal account registered by a member to access Mantra88 services.
• "Bet" or "Wager" refers to any activity involving the placement of money on uncertain outcomes through the Mantra88 platform, including Sports Betting, Live Casino, and virtual sports.
• "Account Balance" refers to the total funds available in your Mantra88 account for use in betting or withdrawal.
• "Bonus" refers to any credit, reward points, free funds, or other benefit granted by Mantra88 to a member, subject to specific terms and conditions.
• "Wagering Requirement" refers to the total amount a member must wager before any associated bonus or winnings may be withdrawn.
• "MYR" or "RM" refers to Malaysian Ringgit (MYR), the official currency used for all transactions on Mantra88.

Mantra88 has established clear eligibility criteria to ensure our platform is used responsibly and safely. You are eligible to become a Mantra88 member only if you meet all of the following requirements:

• You are at least 18 years old at the time of account registration. Mantra88 strictly prohibits the use of its platform by minors and reserves the right to request proof of age at any time.
• You are an individual registering on your own behalf, and not on behalf of any other party.
• You are not currently under an active self-exclusion period on Mantra88 or any associated platform.
• You are registering from a region where there is no explicit legal prohibition against the use of such online betting platforms.
• The information you provide during registration is accurate, complete, and up to date.

Each individual is only permitted to hold one (1) active account at Mantra88 at all times. Registering more than one account — whether using a different name, phone number, email address, or payment details — is a serious breach of these terms and may result in the closure of all associated accounts and forfeiture of any remaining balances.

When registering, you are responsible for ensuring that:

• The full name registered on your account matches the name on your official identification document.
• The mobile number registered is active and reachable.
• The email address provided is one you own and can access.
• Your account password is chosen securely and is not shared with any other party.

Mantra88 shall not be liable for any losses arising from account access by a third party due to your sharing of login credentials or your failure to adequately secure your account. Please enable two-factor authentication (2FA) in your account settings for added security.

Mantra88 accepts deposits and processes withdrawals via the following payment methods available specifically for the Malaysian market:

• e-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct Transfer: DuitNow (DuitNow Transfer & DuitNow QR)
• Online Banking (FPX): Maybank2u, CIMB Clicks, RHB Now, Bank Islam, Public Bank Berhad, and other banks supporting FPX

Deposits: The minimum deposit amount is RM 10 per transaction. Deposits are processed automatically and credited to your account promptly, depending on the method chosen. Mantra88 does not charge any deposit fees; however, any third-party fees that may apply are borne by the member.

Withdrawals: The minimum withdrawal amount is RM 50 per request. All withdrawals must be made to the same payment method used for the most recent deposit, for security and anti-money laundering purposes. Mantra88 reserves the right to require full identity verification before processing a first withdrawal or any withdrawal exceeding a specified limit.

Mantra88 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, local sports promotions, and VIP programme rewards. Each bonus is subject to specific terms stated on the relevant promotions page, and the following terms apply to all bonus types in general:

• Bonuses may only be claimed by members who meet the eligibility requirements of the respective promotion.
• Each promotion has expiry date that must be met. Expired bonuses cannot be reclaimed.
• The wagering requirement for the Mantra88 welcome bonus is 10x the bonus amount unless otherwise stated in the relevant promotion's terms.
• Wagers placed using bonus funds are only counted in eligible games and markets as specified in the applicable bonus terms.
• Mantra88 reserves the right to forfeit bonuses and any associated winnings where there is evidence of abuse, fraud, or attempts to exploit the bonus system.
• Members may not claim more than one welcome bonus, even if multiple accounts are registered — such conduct is considered fraudulent.
• Bonus value may not be transferred between accounts or converted directly into cash.

All bets placed on Mantra88 are subject to the following general rules, which apply across all categories — Sports Betting, Live Casino, Virtual Sports, e-sports, and all other games available on the platform:

• Any bet that has been confirmed and accepted by the Mantra88 system is final and cannot be cancelled by the member, except in specific technical circumstances acknowledged by Mantra88.
• Mantra88 reserves the right to void bets in the event of a technical error, significant odds error, or circumstances indicating fraud or manipulation.
• Should a match, race, or event be postponed or cancelled, any related bets will be refunded to the member's account balance in accordance with the settlement rules established for that event type.
• Mantra88 reserves the right to restrict betting limits on specific accounts based on betting patterns or other risk-related reasons, at Mantra88's sole discretion.
• The use of bots, automated software, or any other unauthorised methods to place bets is strictly prohibited and may result in immediate account closure.

For Sports Betting, the odds displayed at the time a bet is confirmed are the odds that apply to that bet, unless a significant error has occurred. Mantra88 is not liable for any losses arising from betting strategy decisions made by the member.

Mantra88 expects all members to conduct themselves responsibly, honestly, and respectfully in all interactions on our platform. The following activities are strictly prohibited and may result in disciplinary action up to and including permanent account closure:

• Registering or using more than one Mantra88 account.
• Providing false or misleading information during registration or identity verification.
• Attempting to exploit technical errors, system vulnerabilities, or bonuses in ways that were not intended.
• Colluding with other members to unfairly reduce the house edge (for example, coordinating bets in table games).
• Using funds derived from illegal activities to make deposits or engage in betting on Mantra88.
• Making threats, abusive remarks, or harassing Mantra88 customer support staff or other members.
• Sharing your account or allowing another party to access your Mantra88 account.

Mantra88 works with the relevant authorities to comply with applicable anti-money laundering (AML) laws and Know Your Customer (KYC) requirements. Accounts suspected of involvement in illegal activity will be reported and may be frozen pending investigation.

Members may close their Mantra88 account at any time by contacting our customer support team. Any remaining balance, after deducting any bonuses or unfulfilled wagering requirements, will be returned to the member via their original payment method within the stipulated timeframe.

Mantra88 reserves the right to suspend or close a member's account without prior notice under the following circumstances:

• A breach of the terms and conditions set out in this document has occurred.
• The account information provided is found to be false or misleading.
• There is evidence or reasonable suspicion of fraud, manipulation, or illegal activity.
• Account has been inactive for more than 12 consecutive months with no transactions.
• Upon instruction from a relevant authority or regulatory body.

Mantra88 maintains a high technical standard for its platform; however, we do not guarantee uninterrupted availability of our services at all times. To the extent permitted by Malaysian law, Mantra88 shall not be liable for:

• Betting losses resulting from strategic decisions made by the member themselves.
• Service disruptions caused by factors beyond our control, such as network outages, power failures, or natural disasters.
• Losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Actions or decisions by third parties such as game providers, payment providers, or regulatory authorities.
• Any data loss or disruption to your experience resulting from a failure of your own device or network.

In no event shall Mantra88's maximum liability to any member exceed the balance held in that member's account at the time the claim is made, excluding any bonus funds that have not yet met the applicable wagering requirements.

Mantra88 is deeply committed to responsible gambling practices. We believe betting should be a form of entertainment — not a source of financial hardship or personal stress. To that end, Mantra88 provides the following tools to all members at no additional charge:

• Deposit Limit: Members can set daily, weekly, or monthly deposit limits within their account settings. These limits take effect immediately upon being set and can only be increased after a 7-day waiting period.
• Loss Limit: Allows members to set a maximum amount they can "lose" within a defined period, after which the account is automatically blocked from further betting activity.
• Session Time Limit: Members can set a daily session time limit to maintain a healthy balance.
• Self-Exclusion: Available for 30 days, 6 months, 1 year, or permanently. During the exclusion period, the member's account cannot be accessed and no deposits can be made.

If you or someone you care about is experiencing gambling-related issues, please contact the Mantra88 support team for information on available help resources. Mantra88 strictly prohibits any member from betting if they cannot afford to sustain the losses financially.

For more information about our responsible gaming policy, please visit the Responsible Gaming at Mantra88.

Mantra88 collects, processes, and stores members' personal data in accordance with our Privacy Policy, which forms an integral part of these terms. By using the Mantra88 platform, you consent to the collection and processing of your data as described in that Privacy Policy.

In summary, Mantra88 uses your data to:

• Managing and maintaining your account.
• Processing deposits and withdrawals securely.
• Verify your identity in accordance with KYC and AML requirements.
• Contact you regarding your account, promotions (if you have opted in to receive marketing communications), and platform updates.
• Identifying and preventing fraud and illegal activity.

Mantra88 does not sell or rent your personal data to third parties for marketing purposes. For full details, please read Privacy Policy Mantra88.

Mantra88 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Any material changes — meaning changes that significantly affect the rights or obligations of members — will be communicated to active members at least 14 days before such amendments take effect via:

• In-account notifications on your Mantra88 account upon login.
• Email sent to the address registered on your account.
• A prominent announcement on the Mantra88 platform homepage.

Continued use of the Mantra88 platform after the effective date of any amendments constitutes your acceptance of the revised terms. If you disagree with any amendment, you have the right to close your account before the effective date without penalty.

For any enquiries regarding these Mantra88 Terms & Conditions, please contact our customer support team via live chat available 24 hours a day, seven days a week on the Mantra88 platform, or by email at support@mantra88.life.